Sails Luxury Apartments

SAILS APARTMENTS - Booking & Cancellation Policy for Holiday Letting
Sails Apartments adopts the following policy when dealing with the apartment allocation cancellation or amendment of a holiday reservation:-
Sails Apartments Management reserves the right to refuse a booking at their discretion.
Sails Apartments Management reserves the right to cancel an existing booking at any time – full refund would apply.
The balance of the tariff is due 30 days or more prior or in the case of high season – 60 days or more prior to the planned date of arrival.

Deposits & Payments:
Bookings made through most online booking companies. Full payment is charged in at the time of booking. If the booking is cancelled at anytime the payment is Non-refundable.
Specific apartments will not be guaranteed and final apartment allocations are not made until the day of check-in. Guest requests for certain apartments or aspects are noted and all effort will be made to grant requests when possible however these requests cannot be guaranteed.

For security purposes: upon check-in photo ID must be presented and a credit card pre-authorization (or a cash bond) will be required for each apartment.
All apartments attract a credit card pre-authorisation (in addition to full payment of the accommodation) of between $300 & $500 (pre-auth funds are frozen for 5 to 10 days depending on your bank).

Check-in time is from 2pm (or 4pm for high season). Check-out time is by 10am.
If apartments are available we’re more than happy for you to check-in early free of charge.
A late check-out can be arranged (depending on availability) for an additional fee.
Note: a fee of $25.00 per hour will be automatically charged for unauthorized late departures.

Direct booking cancellations:

Pets: Pets of any kind are NOT allowed at Sails

Security Parking: 1 allocated security underground parking space is available for each apartment (some apartments have 2 allocated spaces). Extra par