Tamar Wine

1. Booking & Payment
- Payment Methods: We accept credit cards (a surcharge may apply).
- Minimum Numbers: Tours may be cancelled if minimum passenger numbers are not met. In such cases, a full refund will be issued.
2. Cancellations & Refunds
- Customer Cancellations: Cancellations made within 48 hours of departure incur a 100% cancellation fee.
- Operator Cancellations: We reserve the right to cancel tours due to insufficient numbers or unforeseen circumstances. A full refund will be provided.
- No-Shows: Failure to attend the tour without prior notice will result in forfeiture of payment.
3. Behaviour & Tour Conduct
- Alcohol Consumption: Personal alcohol is not permitted on our vehicles. Wineries typically do not allow BYO alcohol.
- Disruptive Behaviour: Aggressive, intoxicated, or disruptive behaviour may result in removal from the tour without refund.
- Smoking & Vaping: Not permitted on any tour vehicle.
- Seatbelts: Where fitted, seatbelts must be worn at all times.
- Respect for Venues: Wineries may refuse service to intoxicated guests. Please drink responsibly.
4. Liability & Responsibility
- Damage: Guests are liable for any damage caused to vehicles or partner venues.
- Personal Belongings: Tamar Wine Tours is not responsible for lost, stolen, or damaged personal items.
- Health & Safety: Please advise us of any allergies, dietary needs, or accessibility requirements when booking a tour.
5. Important Information
- Itinerary Changes: We may adjust the itinerary due to weather, venue availability, or other operational factors.
- Special Requests: For accessibility or other special requirements, please contact us in advance so we can accommodate where possible.