BOOK AUSTRALIA PRIVACY POLICY
VERSION: 1.1
LAST UPDATE: 4 March 2026
We are committed to protecting the privacy of our users. To ensure the protection of personal data, we adhere to the Australian Privacy Act 1988 (Commonwealth) and the National Privacy Principles.
What information do we collect?
Personal Information
The type of personal information we collect from you depends on the interaction that you have with our Site. For example, to register for our updates we may ask for your name and email address. To make a Booking we may ask for additional information including, but not limited to, your telephone number, address, ages of children, special dietary requirements & payment details.
Non-Personal Information
We also collect non-personal information such as data relating to the activities you perform on our Site. This is called 'non-personal' information because it does not reveal your identity. This includes, but is not limited to, device type, where you were referred from, pages viewed, duration on each page, path through the site and enquiry statistics.
How do we collect your information?
Personal information is collected via information you provide to us on our website, or in emails or phone calls with our team. We may also receive personal information if you use a third party site, such as Facebook or Google, to login to our Site. By entitling Book Australia to gain access to any third party accounts you understand that we may access, store, and use any content you have made publicly available on and through these accounts according to the terms that apply to that third party site.
Non-personal information is collected through a variety of tracking technologies including Cookies. A cookie is a small tracking file that is placed on your hard drive allowing us to identify your computer, but not you personally. It allows us to remember you and enhance your experience with the Site. You can set your browser to refuse cookies however you may not be able to enjoy all of the facilities or book on our site if you do so.
How do we use your information?
We only disclose your personal information to Operators for the purposes of arranging the services you have Booked via us.
We will use your email address and phone number to contact you about your booking, and from time to time with information about updates, offers and new services. You may update your subscription preferences at any time.
We may also disclose your personal information as required by law. This may include law enforcement officials investigating fraud or suspected unlawful activity, or Government officials in the case of an accident, disaster or emergency.
We use your non-personal information to tailor your experience on the Site and deliver the best information and services to you. We collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information.
Protecting your information and keeping it accurate
The security of your information is important to us and we take all reasonable steps necessary to protect it. Personally identifiable information is stored on secured servers that are not publicly accessible and are located in secure facilities. This information is only accessible by Book Australia employees and contractors. Credit card details supplied by you are not stored on our databases.
We take all reasonable measures to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. If you believe that your information is not accurate or you would like to request access to your information, please contact
Website security
We regularly review security and have policies in place to prevent information from loss, misuse, unauthorised access, modification and disclosure. While we strive to protect the personal information and privacy of users of the Site, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or post.
If you receive an unsolicited email that appears to be from us or one of our Operators that requests personal information (such as your credit card, login, or password), or that asks you to verify or confirm your account or other personal information by clicking on a link, that email was likely to have been sent by someone trying to unlawfully obtain your information, sometimes referred to as a "phisher" or "spoofer." We do not ask for this type of information in an email - please do not provide the information or click on the link. Please forward such emails to
Analytics and User Experience Tools
What we collect and why
We use Hotjar to better understand our users' needs and optimise our website experience. Hotjar is a technology service that helps us understand user behaviour (e.g., how much time users spend on which pages, which links they choose to click, what users like and dislike, etc.) through heatmaps, session recordings, and feedback polls. This enables us to build and maintain our service with user feedback.
What data Hotjar collects
Hotjar collects the following types of information through our website:
- Device and browser information (user agent, screen size, device type)
- Geographic location (country/city level, derived from IP address)
- Mouse movements, clicks, taps, and scrolling activity
- Pages visited and interactions with page elements
- Referring URL and pages visited during the session
Anonymisation and data suppression
Hotjar automatically suppresses sensitive data such as:
- Text entered into form fields (e.g., passwords, email addresses, payment details)
- Clicking on sensitive elements (configurable by us)
We have configured Hotjar to mask or exclude personally identifiable information where possible.
Why we collect this information
We collect this information to:
- Improve website usability and user experience
- Identify technical issues and broken elements
- Understand which content and features are most valuable to users
- Optimise conversion paths and reduce friction
This collection is reasonably necessary for our business functions and activities.
Disclosure to third parties
Hotjar acts as a service provider processing data on our behalf. Data collected through Hotjar may be:
- Stored on servers located outside Australia (primarily in the EU/EEA and USA)
- Subject to Hotjar's security and privacy practices (see Hotjar's Privacy Policy)
By using our website, you consent to this overseas disclosure. We take reasonable steps to ensure Hotjar handles personal information in accordance with the APPs.
Data retention
Hotjar stores data on our behalf for up to 12 months / 365 days, after which it is automatically deleted.
Your rights and choices
You have the right to:
- Opt outof Hotjar tracking by:
- Enabling Do Not Track (DNT) in your browser, or
- Visiting Hotjar's opt-out page
- Access your personal information by contacting us at [your contact email]
- Correct inaccurate or out-of-date information
- Request deletion of your data (subject to legal retention requirements)
- Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we've mishandled your personal information
Contact us
For questions about how we use Hotjar or to exercise your privacy rights, contact us at:
- Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. ​ - Phone: 07 5668 2530
- Mail: PO Box 3727 SOUTHPORT QLD 4215
Feedback, complaints & changes
If you have any questions or concerns about our collection, use or disclosure of personal information, or if you believe that we have not complied with this Privacy Policy or the Act, please contact us as at
We reserve the right to revise our Privacy Policy at any time without prior notice. Changes will be posted on our website and made available upon request.