Floating Images Hot Air Balloon Flights

All Passengers using Floating Images services booked either directly or indirectly via a booking agency such as Bookeasy do so and accept under Floating Images terms & conditions as briefly advised below on Floating Images brochure and in full on Floating Images website www.floatingimages.com.au.
For Floating Images Terms & Conditions including refunds cancellation packages & “No Show Policy ” please see Floating Images’ terms & conditions on our website www.floatingimages.com.au.
Passengers cannot change their confirmed booking date 14 days prior to the flight. If so cancellation policy & fees apply accordingly.
Flight Alteration & Cancellation of a Booking:
(a) In the unfortunate event you should have to alter or cancel your booking certain fees apply:
i) Individual Passenger Booking (1 – 3 passengers)
• Any flight altered or cancelled within 72 hours prior to flight date will forfeit the full fare per person and will not be refunded. • Any flight altered or cancelled between 72 hours (3 days) and 7 days prior to flight date will incur a rebooking fee of $50.00 per person will be charged or deducted from your refund.
• Any flight altered or cancelled between 8 and 14 days prior to flight date – will incur a $25 cancellation fee per person deducted from your refund or full credit will held against the re-booking of your flight.
• Missed flight: If you fail to show up for your flight or do not arrive in time for the flight and you miss your scheduled flight date; the full flight fare (100%) is forfeited and no rebook or refund will be made. You may send someone else in your place if you wish – please notify us the name and estimated weight of any replacement person. The company has the right to retain all deposits received up to the amount of the cancellation fee. If we are holding a credit card for security and you alter cancel or miss the flight the credit card will be debited for any amount outstanding