Out of the Blue Adventures - Ocean and River Cruises


Once in a lifetime experiences - Book your Whale Watching and Dolphin Cruise today!

Map & Directions

12-24 Fawcett Street, Ballina NSW 2478, Australia

Cancellation Policy

Cancellation Policy
As we have minimum space on our vessel when a client reserves a specific date and time that booking is held exclusively for that client and no longer available to other customers which is why we need a minimum of at least 48 hours to potentially fill the cancelled seats prior to the trip.

All Cancellations must be made at least 48 hours prior to the scheduled departure date.

Cancellations made more than 48 hours prior to the booking departure will receive a full refund.
If cancelled less than 48 hours or if a no show occurs the customer will be responsible for the full amount of the adventure.
For private charters of 6 or more a 50% deposit is required at the time of booking. This deposit will be fully refunded if a cancellation is made at least 5 days before departure of the boat.
Private Charter cancellation with less than 5 days??? notice but more than 48 hours??? notice will incur a fee of 50% of the total cost of the booking. Less than 48 hours and they will incur the full fee of the booking.
There are no refunds for Gift Vouchers purchased.
Out of The Blue Adventures reserves the right to cancel an adventure or charter due to unsafe sea or weather conditions minimum passenger requirement not met or maintenance needs which does not allow the boat to operate properly. In such a case Out of The Blue Adventures will try to reschedule the trip if possible. If not possible passengers will receive a full refund.

Terms & Conditions
Subject to which this ticket is issued to and accepted by the passenger

The proprietors reserve the right at any time to cancel any adventure.
Passengers must be ready at the point of departure stipulated within ten minutes of the departure time.
If in the opinion of the skipper the voyage cannot be continued for any reason then the skipper may terminate the trip at any time.
The proprietors are not common carriers and reserve the right to refuse to carry any passenger baggage or goods without assigning any reason. Therefore passengers shall comply with the Navigation Act 1912 (as amended 1979) and all regulations orders or instructions given by the skipper. The proprietors shall not be responsible for any damage or loss occasioned.
Passengers shall not carry any alcoholic liquor matches (other than safety matches) explosives volatile spirit or other goods of a dangerous inflammable or offensive nature. In the event of a passenger being required not to embark or to disembark from the vessel under the provisions of this condition the proprietors nor the skipper shall be under any liability to such passenger of any kind whatsoever.
This ticket is available for use on the day of issue only. The proprietors reserve the right to grant a credit for the issue of a ticket on another adventure but no refund shall be given. In the event that you wish to re-schedule this ticket the proprietor reserves the right to charge a small fee to do so.
In the event that any specified trip is cancelled then the proprietors may at their discretion either refund the fare or issue the passengers with a ticket for another day.
The skipper and the proprietors shall not be responsible for any injury to person or damage to property arising out of any trip.
Proprietor shall mean Out of The Blue Adventures Pty Ltd successors and assigns.
Privacy & Security Policy
Out of The Blue Adventures is committed to keeping your details private. We do not pass on any of your personal details with anyone else. The only exception to this is in the event of an emergency when your details may be passed onto the relevant Australian government bodies where necessary.
We use the information collected to identify your booking and to contact you in the event of adventure cancellations or rescheduling. Your contact details may also be used for some direct marketing unless you choose not to receive this information.
Online booking Credit Card details are taken via the Rezdy secure online payment system and are not stored by Out of The Blue Adventures. Please see http://www.rezdy.com/privacy for more information.

If you have any questions relating to your privacy please do not hesitate to contact us.

This website uses cookies. Close this message if you agree to our Cookie Policy